Who we are
Our website address is: https://trustedsocials.com.
Privacy Policy
Introduction
This privacy notice provides details on how we collect and process your personal data. Trusted Socials is the data controller and responsible for your personal data (referred to as “we,” “us,” or “our” in this notice).
Contact Information:
- Email: hello@trustedsocials.com
- Postal Address: Level 2, 180 King Street, Newcastle, NSW, Australia
It is essential that the information we hold about you is accurate and up-to-date. Please inform us of any changes to your personal information by emailing us at hello@trustedsocials.com.
Sensitive Data
We do not collect any sensitive data about you, such as details about your race, ethnicity, religious beliefs, sexual orientation, political opinions, health, or biometric data. We also do not collect information about criminal convictions and offences.
How We Use Your Personal Data
We will only use your personal data when legally permitted. The most common uses are:
- To perform the contract between us.
- For our legitimate interests, provided your rights do not override these interests.
- To comply with a legal or regulatory obligation.
We do not rely on consent as a legal basis for processing your personal data, except for sending marketing communications via email or text message. You can withdraw consent to marketing at any time by emailing us at hello@trustedsocials.com.
Purposes for Processing Your Personal Data
Below is a summary of how we intend to use your personal data and the legal grounds for doing so:
| Purpose/Activity | Type of Data | Lawful Basis for Processing |
| To register you as a new customer | Identity, Contact | Performance of a contract with you |
| To process and deliver your order | Identity, Contact, Financial, Transaction, Marketing and Communications | Performance of a contract with you, legitimate interests (recover debts) |
| To manage our relationship with you | Identity, Contact, Profile, Marketing and Communications | Performance of a contract with you, legal obligation, legitimate interests (update records, study customer use) |
| To enable you to partake in a prize draw or competition | Identity, Contact, Profile, Usage, Marketing and Communications | Performance of a contract with you, legitimate interests (study customer use, develop business) |
| To administer and protect our business and site | Identity, Contact, Technical | Legitimate interests (running business, IT services, security), legal obligation |
| To deliver relevant content and advertisements | Identity, Contact, Profile, Usage, Marketing and Communications, Technical | Legitimate interests (study customer use, develop business, inform marketing) |
| To use data analytics to improve our services | Technical, Usage | Legitimate interests (define customer types, update site, develop business, inform marketing) |
| To make suggestions and recommendations | Identity, Contact, Technical, Usage, Profile | Legitimate interests (develop services, grow business) |
Marketing Communications
You will receive marketing communications if you have requested information from us, purchased goods or services, or provided your details and opted in for marketing. You can opt-out at any time by emailing us at hello@trustedsocials.com.
Disclosures of Your Personal Data
We may share your personal data with:
- Service providers for IT and system administration.
- Professional advisers such as lawyers, bankers, auditors, and insurers.
- Third parties to whom we sell, transfer, or merge parts of our business.
All third parties are required to respect the security of your personal data and process it in accordance with the law.
Data Security
We have implemented security measures to prevent your personal data from being lost, used, or accessed unlawfully. Access to your personal data is limited to those with a business need to know and who are subject to confidentiality obligations.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. By law, we keep basic information about our customers for six years after they cease being customers for tax purposes.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws, including:
- Request access to your personal data.
- Request correction or erasure of your personal data.
- Object to processing or request restriction of processing your personal data.
- Request transfer of your personal data.
- Withdraw consent.
To exercise these rights, please email us at hello@trustedsocials.com. We may need to verify your identity to ensure your right to access your personal data. We try to respond to all legitimate requests within one month.
If you have any questions about this privacy notice or how we handle your personal data, please contact us at hello@trustedsocials.com.